Sky I.D

[AndyH1982]

When I use my e-mail address to log into my account it comes up with and old inactive sky account from 8 years ago. I need toget my current live sky account activated and remove the old one

[caesarome]

@AndyH1982 

As you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[ChrisAndy]

I'm wondering how long it should take to disassociate an email address & is it possible to do this if the old address is a Sky email address ?
I had Sky broadband until 18 months ago & a Sky ID was setup using my Sky email address.
I'm now moving home & I've got a Sky fibre service set to go live in a few weeks - I gave my Sky email for the account setup, but I did tell the chap that it was already tied to an existing Sky ID.
I wanted to track my fibre order, but even though I've now changed the email address on the old Sky ID to an Outlook address, I can still log in with the Sky email address & I therefore can't create a new Sky ID using that address.
FYI - The old Sky ID shows no active services, no orders & no billing since Nov 2022.
I only changed the email address a few hours ago - Do I need to wait 24hrs, or longer, or is it not going to work ?

[caesarome]

---

@ChrisAndy wrote:

I only changed the email address a few hours ago - Do I need to wait 24hrs, or longer, or is it not going to work ?

---

I would give it at least 24 hours.

You don't have to use an email address as the login anyway as you can use anything as the username.