Issue with Sky Rewards and Extras - Tesco Voucher

[RKSmith]

I have been issued two £15 Tesco Vouchers from Sky to compenstate for having no working Broadband for 7 days, I was sent the vouchers on 2 separate emails on Monday 1st July - I have tried to access these vouchers every day since and each time I click the link (sky.com/myaccount/rewards-and-extras) I'm presented with the following error message 'Whoops, there's been an error.  Sorry but we are having technical difficulties.  Unfortunately, we have not been able to process your request.  Return to Rewards and Extras'.   I have contacted Sky and been passed around different teams and nobody has been able to explain or resolve the issue, I spent 2 hours on the phone last night and the only solution was to wait a further 8 days and then contact them if it still didn't work?  I asked to speak with a Supervisor and was told non were available, after insisting I was put on hold and the call was ended - I was not called back despite Sky saying they will call back if the call is disconnected.    After spending the last 7 days on the phone with Sky to resolve the Broadband issue itself, I am extremely frustrated at now having to keep calling regarding the vouchers and still the issue isn't moving forward.  I asked if this could be credited to my next bill instead and was initially told yes and later told they would credit £15 but I would still need to wait and contact them again in 8 days regarding the vouchers?  The service I have received over this last week has been disgraceful and I urgently need someone to resolve the voucher and credit issue.   I was told on the phone they had not come across this issue before however after a very quick search in the Sky Community posts I quickly came across a number of posts with the exact same issue (see here: https://helpforum.sky.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=...).  Please can someone contact me urgently, perhaps also someone needs to investage and resolve the voucher issue as this is very clearly a wider problem? 

[caesarome]

@RKSmith 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @RKSmith  an invite to chat.

[RKSmith]

Hi, I spoke with someone on the chat earlier who said they would send e-vouchers instead, we have received these and they are exactly the same as the first emails? We are having the same issue with the same error message.   Please can somebody look into this!

[caesarome]

Is the chat still active for you @RKSmith as you should be able to use that again as we are all customers here so if it isn't we can escalate again if you want.

[RKSmith]

Hi, no unfortunately I cannot see the chat anywhere. 

[caesarome]

I have escalated your post again so it will be tomorrow morning before they send the chat bubble again.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @RKSmith.