Sky Full Fibre cancelled install

[Arsenal1429]

Hi, I had a date of 10 December for a Sky engineer to switch my BB to FF300. On the my order screen it says booked between 8 and 1 but underneath it says cancelled. Any ideas? Have Sky cancelled the install? Thanks for any help as I can't get through to Sky.

[Tom-W19]

Hi @Arsenal1429 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147