Payment made on wrong account can I credit transfer

[Dee90]

Hi I made a payment towards my sky bill assuming it went to the correct bill. Turns out now it is telling me to reinstate my broadband and that I have £46 credit on my sky stream.

can I somehow transfer the credit to the correct bill since it's all my account? 

and how can I do this as no matter how hard I try I cannot get through to sky due to the auto service telling me to pay?! 

help please

[Daniel0210]

@Dee90 
You should have a direct debit or continuous card payment in,place for both accounts, then a manual payment wouldn't be necessary and this wouldn't have happen. The extra payment on Stream will be used for your next Steam bill. 

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As your services have already been restricted any calls to Sky will only prompt you to pay. Restrictions are normally only due to a missed payment and they are applied automatically so agents can’t override the process.

Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link but Sky have website issues at present
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

[SKY1992bf]

@Dee90  You can't transfer the money across as broadband and stream are on two separate billing systems 

you will need to pay the stream bill separately and request a refund of the broadband payment 

If the broadband payment is showing as credit we can ask the messaging team to contact via the forums if you prefer 

[Dee90]

So there is no way of speaking with someone to transfer the payment over so I can clear the rest at the same time as with the £46 on other account it would be possible to clear. Without that on the other account I am not able to do so

[Daniel0210]

@Dee90 

Please note I've edited my reply. 

[Dee90]

It's showing as credit on my sky tv and it was ment to be paid to the broadband. Stupid mistake! 
yes you could ask them to please?

thanks

[SKY1992bf]

@Dee90 as already stated the money can't be transferred between accounts you will need to do as @Daniel0210 advised 

[Dee90]

Looks like I have no broadband for a few days then!

[SKY1992bf]

@Dee90  Sorry I missed read your original post and didn't spot your service was restricted because of this we can't escalate the advice from @Daniel0210 is the correct way forward