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Discussion topic: Hate the sky puk

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This message was authored by Julieann67 This message was authored by: Julieann67

Hate the sky puk

Only had the puck a month and I hate it why carnt we have the sky q box. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Hate the sky puk

Posted by a Superuser, not a Sky employee. Find out more

@Julieann67 

The Sky Q box/subscription is still available. Sky Q has been in operation since 2016 and has another 5-6 years of life left. Agents will obviously be pushing customers to have Stream or Glass in the first instance. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Hate the sky puk

Posted by a Superuser, not a Sky employee. Find out more

@Julieann67 wrote:

Only had the puck a month


If that's under a month you can reject the product without giving a reason.  Outside that cooling-off period you'll need to argue under consumer rights regulation.

 

As @Daniel0210 indicates, Sky Q (satellite television) is currently still a live Sky product available at properties which can receive a compatible satellite signal through an individual or communal dish.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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