Sky Cinema still accessible

[Hertford]

Why do I have Sky Cinema when I didn't ask for it and have tried to cancel it on more than one occasion ?

[Daniel0210]

@Hertford 

Any cancellation comes with a 31 day notice period. How did you cancel it? 

[Hertford]

Thanks for the swift response, Daniel.

Verbally. Twice by phone but I also explained to engineer on day of installation that it was not required.

[MightyQuinn]

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@Hertford wrote:

Why do I have Sky Cinema

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Hi @Hertford   That is not something that the community would know, unfortunately only Sky can help you.

[Daniel0210]

@Hertford 

If the 31 day notice period has now ended you'll need to contact Sky again. 

[Hertford · Accepted solution]

Apologies if I didn't reply to this previously.

I eventually spoke to someone at Sky to ask why I was still receiving Sky Cinema. He apologised and confirmed that my file indicated that I had called twice before to cancel. So on this occasion, he promised to cancel the access and refund me for the previous months which is a satisfactory outcome if it proves to be. 

[robcole2026]

As a new customer you probably are not aware how bad sky customer service is. Generally the agent just tell you what you want to hear to get you off the phone