Sky Bill Will Not Load

[The+Pieman]

Choosing "View Bill" on Sky.com or within the Sky app doesn't display my bill. Instead, the screen just repeatedly refreshes without displaying any information.

[The+Pieman]

It's been like this for a number of days and my next bill is due.

[caesarome]

Try clearing your browsers cache and cookies then close down the browser before loading it up and trying again. If this doesn't work try a different browser works to see if that works for you.

[The+Pieman]

The same problem persists between multiple devices and multiple browsers. 

[caesarome]

And what about via the MySky app on a mobile device ?

[The+Pieman]

"Choosing "View Bill" on Sky.com or within the Sky app doesn't display my bill. Instead, the screen just repeatedly refreshes without displaying any information."

[caesarome]

To see if they casn help I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[The+Pieman]

Thanks. Something appears to be moving, though it's not yet clear in which direction.

I travel hopefully 

"Sorry, something has gone wrong Please try again later". 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to The+Pieman.

[The+Pieman]

Hi

Where would I see this invite? I've just logged on and there is nothing that I can find.

Thanks in anticipation of your help.

[eddywjay]

I'm having trouble with this as well

I've tried on various browsers and devices and the mysky app and it won't load

[caesarome]

@eddywjay 

So your bill will not load via here:

https://www.sky.com/bill/tv-broadband-talk

[eddywjay]

@caesarome it seems to work ok when I go direct from that link - thank you

The issues I had were on this page Your Sky Bills | Sky.com

The page loads and then just completely freezes and I can't click anything.

[AlanEWood]

Same thing is happening to me and using that link has the same result.