Showing paid but hasn’t been taken out of bank

[Ch30]

On my app it's showing paid but the money hasn't been taken out of my bank 

[MarkGoldsmith · Accepted solution]

That's fine, that's means Sky have requested the payment. The payment request isn't always immediate though and can take several hours for the request to be processed and for the money to come out of your account. Further delays often occur on weekends and bank holidays as well. I bet the money will leave you account within the next 24 hours.

[Mikeb2102]

I'm having the same issue. Sky took their payment on Friday evening, despite me having paid it in the morning. Both payments are showing as pending in my bank account. On my sky account it shows I'm £98 in credit and can't get the refund until that's come out of pending. Raging that they took the money in the first place as I left that the bank to cover expenses for my daughters birthday in 2 days. I've made 4 phone calls to Sky since Saturday and I'm no further forward.

[Daniel0210]

@Mikeb2102 
You've made an unnecessary manual payment by the sounds of it. If you have a continuous payment method set up you should never need to make a manual payment. Once taken it a credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

[PandJ2020]

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@Mikeb2102 wrote:

Sky took their payment on Friday evening, despite me having paid it in the morning. 

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Making a manual payment so close to a scheduled one won't stop it.  (It was already scheduled when you made the manual one)

You'll need to wait for the payments to clear and then request a refund - this can take 3-5 working days.

[Mikeb2102]

There's no option not to have a continuous payment set up. It's either direct debit which I hate, or card payment. I like to pay my bills in my own time, not when someone dictates to me when they are taking their payment. That's how I pay all of my bills and Sky are the only ones who still take the money after it's already been paid. I didn't know that after paying it manually they would still take the payment, as this is the first time they've done it since I joined Sky two years ago.  I shouldn't have to jump through so many hoops to get MY money back either. Thanks to Sky my daughter doesn't have a birthday cake on Wednesday. They are abysmal. I've got a year left on this contract and I'll be going elsewhere

[caesarome]

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@Mikeb2102 wrote:

There's no option not to have a continuous payment set up. It's either direct debit which I hate, or card payment.

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A card or a direct debit are what is a continuous payment. You might not like it be the T&Cs do say that this has to be in place on your account.

[Mark39]

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@Mikeb2102 wrote:

There's no option not to have a continuous payment set up. It's either direct debit which I hate, or card payment. I like to pay my bills in my own time....

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That's correct. It's a contractual requirement you agreed to when you signed up, so presumably you were happy with it then.

[PandJ2020]

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@Mikeb2102 wrote:

I like to pay my bills in my own time, not when someone dictates to me when they are taking their payment. 

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That's fine but the terms you've agreed to state otherwise.  See clause 11.12 if it's Sky Q.

[Mikeb2102]

I know it has to be in place. Like I said I had no idea that by making a payment they would still take the money, as this is the first time they've done it. I thought card payment just meant you can pay it by card, like I do with every company I have dealings with. It don't see why they can't do a bank transfer to get it back to me. 21st century and you've got to wait 3-5 working days to get your money back, instead of a bank transfer that takes 2 hours, cheques clear quicker

[PandJ2020]

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@Mikeb2102 wrote:

I know it has to be in place. Like I said I had no idea that by making a payment they would still take the money, as this is the first time they've done it. I thought card payment just meant you can pay it by card, like I do with every company I have dealings with. It don't see why they can't do a bank transfer to get it back to me. 21st century and you've got to wait 3-5 working days to get your money back, instead of a bank transfer that takes 2 hours, cheques clear quicker

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We're just the messenger's I'm afraid - Sky's internal process for issuing refunds is glacial.  All we can do is escalate to the forum team once it shows as a credit if you wish...

[Mikeb2102]

I know you're not working for Sky. It's already showing that I'm in credit on my Sky account. I contacted my bank and they said the only way they can get it back into my account is if Sky contact them and say they aren't going to take that payment. They said if they do take it then they can also escalate it but that can take 6-8 weeks. So even at 5 working days for the refund from Sky, it would still be quicker than the bank can get it back. Any other week I would be OK about waiting, just this week with my daughrers birthday they've dropped me right in it, when I thought I was on track with everything.