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Discussion topic: Payment method change for Streaming TV unsuccessful

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Avatar for jamieclancy1984
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This message was authored by: jamieclancy1984

Message posted on ‎16 Dec 2024 05:48 PM

Payment method change for Streaming TV unsuccessful

I am trying and failing to change my payment method from Card to Direct Debit for my Sky Stream product.

 

I have tried online and in the app but all attempts end in ..

 

Sorry, something has gone wrong.

 

What's going on?

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎16 Dec 2024 06:30 PM

Re: Payment method change for Streaming TV unsuccessful

Posted by a Superuser, not a Sky employee. Find out more
@jamieclancy1984 wrote:

What's going on?

You'll probably have to call Sky to change it.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎16 Dec 2024 07:22 PM

Re: Payment method change for Streaming TV unsuccessful

Posted by a Superuser, not a Sky employee. Find out more

@jamieclancy1984 

Try linking your account:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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