Discussion topic: Setup fee refund?
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Message posted on 28 Oct 2025 06:30 AM
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Setup fee refund?
Paid 99 pound setup fee as the agent's computer could not take £20 ? (He had just taken £5 ) so was promised? £79 refund have been passed pillar to post since 10th October still waiting on a callback from the agent dealing with case and also tv is meant to be getting installed tomorrow
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All Replies
Message posted on 28 Oct 2025 07:47 AM
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Re: Setup fee refund?
We're other customers here - not sure what you're asking of us?
Message posted on 28 Oct 2025 08:23 AM
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Re: Setup fee refund?
What is this £99 setup fee for if you have yet to have Sky TV installed .?
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Message posted on 28 Oct 2025 09:29 AM
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Re: Setup fee refund?
There was a 25 pound setup fee for tvbb the agent's pc would not take £20 after just taking £5 so he said he would take £99 and then refund £79 still waiting after 4 phonecall and been fobbed off with excuses still not got tvbb until tomorrow?
Message posted on 28 Oct 2025 09:38 AM
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Re: Setup fee refund?
You might want to put in a complaint giving the date and time you had this conversation with the agent:
https://www.sky.com/help/articles/how-to-make-a-complaint
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 01 Nov 2025 08:26 AM
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Re: Setup fee refund?
Will be refunded through monthly payments when I get broadband eventually installed ?
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