Setting up account

[AndreaFirth]

Hi 

I've recently set up an account 

but I can't use any info to log into the app I keep getting an error message.

i need to change my installation date 

thanks

andrea

[caesarome]

@AndreaFirth 

Do you have an account number because if so have you linked the account as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

If this doesn't work then to see if it is possible to change the date you will need to call Sky.

Under “Need more help” should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[Mark39]

@AndreaFirth what error message are you seeing? What are you having installed?