Services restricted

[Montcord]

When accessing my account, I get the following message "Your services are currently being restricted". When I click on "Reinstate my services", I then get this message "Your account is not currently blocked". I have spoken to the call centre once before and they said it would be fixed, but I'm still getting the same messages.

[Daniel0210]

@Montcord 

Are your services currently restricted (usually only due to a missed payment) or just access to your account? 

[Montcord]

None of my services are currently restricted as my account is up to date. It is just access to my account that is the issue, e.g. if I want to look at Sky Mobile accessories, etc.

[Daniel0210]

@Montcord 

To see if they can help you I’ve escalated your issue to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Montcord]

Thanks for your assistance.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Montcord an invite to chat.

[Greenfingers001]

Update:

Spoke with @Montcord and resolved issue, this was related to Marketplace billing, thanks for the escalation have a great afternoon 🙂