Sent back box but sky trying to charge me

[Victoria110]

I have sent my extra sky q  box back to sky in at the end of june from Portsmouth Town centre  post office they are say i have not i have sent it back in the package sky provided  so they are now trying to change me for something i don't have 

[Mark39]

Do you have proof of postage?

[Daniel0210]

@Victoria110 
Have you kept your proof of posting?

Unipart are the company that deal with returns and are taking more than 2 weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.