@JACKIE118 It's likely a scam email, as far as we know Sky won't proactively email you to say there's been an account taken over.
However if you believe there's been fraudulent activity on your Sky account see the guidance here https://www.sky.com/help/articles/account-takeover
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
