Scam doing the rounds.

[CaptainScarlett]

Hi Sky, I would like to thank you in advance for taking the time tomproperly advertise the Scam currently doing the rounds offering compensation. Its very elaborate, has a Sky email account and far too many details about me in advance, has there been a leak you are not telling us about? The Scam originates in India, at a guess, offering recompense for over charging and a free Ipad 13. Its very complex and you as our supplier will obviously let all your customers know about it in advance. Perhaps an add instead of the constant Disney + one currenmtly running as it will show you really care about your customers, so thanks for doing this.

[MightyQuinn]

Hi @CaptainScarlett   I'm afraid that you are not talking to Sky on this public community forum. Please see Welcome below. This is a well known scam that Sky have produced a help page Account Takeover. I would look closer to home for the leak.

[Mark39]

@CaptainScarlett I can't speak for Sky obviously (and they're unlikely to reply to your post), but I would think it highly unlikely to be the result of a data breach. I'm pretty sure providers are required to disclose the details if that happens.

This scam has been around for quite some time and I suspect is much more likely to be result of phishing and social engineering.

[twilight+princess]

It sounds like a variation of the reduce your bills scam which offered a 40% discount plus a free gift.

[TimmyBGood]

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@CaptainScarlett wrote:

has a Sky email account 

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That's somewhat unlikely.  Having the appearance of a legitimate email address is however standard practice for scammers.

[NSaunders]

I have had exactly the same scam and I agree that they seem to have far too much information. How would they know how long I have been a customer and also my exact monthly bill? This info would be held by Sky only.

[PandJ2020]

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@NSaunders wrote:

How would they know how long I have been a customer and also my exact monthly bill? This info would be held by Sky only.

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...because the account has been compromised already.  (Possibly be reusing passwords across sites where such passwords have been leaked)