SKY

[Having-abarth]

Dear Sky, As getting in touch in any capacity has been made so difficult, whether it automated voice notes or impossible websites to follow or password restrictions, I have had to use this platform to get your attention. I am writing to formally complain about the unacceptable service and lack of support I have received. A lorry recently brought down the external internet cable connected to our property. Due to what appears to be poor installation by Sky, this has not only left us without internet service but has also caused physical damage to our home, including a hole in the exterior wall where the cable was attached. This situation has now left us: Without internet access causing loss of earnings due to working from home With visible damage to our property Without clear communication or resolution from Sky Each time we contact customer services, which ends up taking up most of the day, we are promised an engineer visit that day. However, when we follow up, we are told the appointment will not be until mid-March. This delay is completely unacceptable given the loss of service and the property damage involved. We expect: An urgent engineer visit to restore service Proper repair of the damage to our property Clear communication regarding timescales Compensation for the prolonged loss of service Please treat this as a formal complaint. If this matter is not resolved promptly, we will escalate it through the appropriate complaints procedure. I look forward to your urgent response. Kind regards, Phil jones

[GD1]

@Having-abarth  Unfortunately by posting here you're still not contacting Sky, no one at Sky would know who you are from a community post.

If you're wanting to raise a complaint use the steps detailed here https://www.sky.com/help/articles/how-to-make-a-complaint

[-Pearlx-]

Good morning Phil,

I’m really sorry to read about what you’ve been through. This is absolutely not the level of service we want you to experience and I completely understand how frustrating and concerning this situation must be, especially with the damage to your property and being left without internet while working from home. You should never have had to struggle to get through or spend so much of your day trying to arrange support, I'm really sorry that you’ve been given different information each time. We’d really like to look into this urgently for you and make sure it’s handled properly. Please send us a private message and we’ll check what’s been happening with your engineer visit, the damage to your property, and what we can do to put this right as quickly as possible.

Thanks ^PM

[MightyQuinn]

Deleted.