This discussion topic has been answered Discussion topic: SKY Stream - Change Payment Method Fails

This message was authored by: OldBloke · ‎07 Aug 2024

I am trying and failing to change my payment method from Card to Direct Debit for my Sky Stream product.

I have tried online and in the app but all attempts end in ..

Sorry, something has gone wrong

I have been through 2 billing cycles which, from reading other discussions here, I believe is one of the necessary criteria.

Can anyone offer any advice? All help gratefully welcomed.

This message was authored by: Greenfingers001 · ‎07 Aug 2024

Hi there @OldBloke , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: Greenfingers001 · ‎07 Aug 2024

Hi there @OldBloke , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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