My subscription was cancelled in MAY as Sky is unable to provide an adequate service to the property I have now (June) moved to.
In JUNE (weeks later) payment was again taken from my account. I telephoned and was told (Removed) that it was to do with the computer system and that I would be refunded.
Having still not received repayment in AUGUST, I called again last week and was told that the money would be refunded within 5 days.
This evening I have received an email from a "do not reply" email address saying that a (Removed) CHEQUE is being sent WITHIN 5 - 10 DAYS for the refund!
W H Y ISN'T THE ACCOUNT SKY HAVE BEEN TAKING THE MONEY FROM BEING CREDITED?!
W H E R E ARE THEY SENDING THE FKN CHEQUE BEARING IN MIND THE ACCOUNT WAS CLOSED B E C A U S E I H A V E M O V E D H O U S E !
I am absolutely fuming.
Please can someone explain this to me and also what the official complaints procedure is, including who the regulatory body are.
I have been waiting for over TWO MONTHS for a refund of money that should never have been taken from my account.
(Removed)
Moderator note: Removed inappropriate language
