@RemiArteniSorry you have gone through this but Sky does have an article up on their site about issues like this:
https://www.sky.com/help/articles/account-takeover
Also have a read here under the "What to do if you suspect your account has been accessed without your permission" section as at the very least you should change your online password:
https://www.sky.com/help/articles/sky-scams-help
You can reset your password here:
https://skyid.sky.com/resetpassword/
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
