Rude response

[Nutters]

How do I complain about a call I've just made? The person I spoke to was so rude and not helpful at all. 

[jamesn123 · Accepted solution]

@Nutters 

The process to make a complaint can be found here: https://www.sky.com/help/articles/how-to-make-a-complaint 

[mandalou666]

None of the options we are given are for sending a complaint about the way are spoken to, I have never been made to feel so small before, I am a 78yr old lady who is technologicaly challenged. the lady that spoke to me through the online chat (Debbie) was both rude and condesending, I may struggle with technology but i am far from stupid!!!! I ended up finding a number and speaking to someone who was lovely and sorted out my problem and talked me through the process of fixing it but I am still quite upset about the way I was origianly spoken to 😞

[caesarome]

@mandalou666 

If you want to register a complaint then you can fill in this online form:

https://www.sky.com/help/complaints

[mandalou666]

I'm a little wary of doing that as apparantly I clicked the wrong option last time which resulted in myself being  being treated like an idiot, as i said previously none of the options in complaint type cover it, but thanks anyway 🙂