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Discussion topic: Returns.

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This message was authored by Tjw241297 This message was authored by: Tjw241297

Returns.

I'm just wanting to return my old sky broadband router and need a returns label. 
I have the old box for it to be sent back in I just need the returns label. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returns.

Posted by a Superuser, not a Sky employee. Find out more

@Tjw241297 
Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, [14 days for broadband], to the address that the account is registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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