Discussion topic: Returns

This message was authored by: Sky+Customer+LD · ‎24 Mar 2023

I have returned all my sky equipment and they have the post office barcode numbers however I am still getting requests to return the equipment.

if I call about returns I get cut off and sent a link about returns.

any idea how to resolve this?

This message was authored by: SKY1992bf · ‎24 Mar 2023

@Sky+Customer+LD Do you have any copies of the barcode receipts or other proof of postage because the onus is on the customer to prove that the items have been returned

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This message was authored by: caesarome · ‎24 Mar 2023

@Sky+Customer+LD

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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Discussion topic: Returns

Returns

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