Returns

[Brina42]

Hi, 

I recently returned my sky broadband hub to sky within the time frame required but have received a message this morning stating it hasn't been returned and I will be charged. I still have proof of posting this and have checked to see if the hub has been delivered, which it has. So why are sky trying to charge me for this? 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Brina42]

Thank you 

[Lisa-P1987]

Thank you for escalating this. We have sent Brina42 an invite to chat 🙂 

[Lisa-P1987]

Update - Spoken to Brina42, we have exempt the equipment and removed the non return fee. 🙂