Returns

[Tim+Fussell]

I've returned my sky equipment. I have tracking, from November - STILL getting chased for returns via text.

Why not add a returns area in your account where you can supply sky tracking of the returned equipment?

I don't want to phone. 

[Daniel0210]

@Tim+Fussell 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Tim+Fussell.

[Addie15]

Update-We are closing this chat now as the matter has been resolved. If there is anything else we can help, please do not hesitate to reach out. Thanks.