Returning sky equipment

[cmywife]

I returned my sky router to sky on the 29 November 2023 I got a email from sky on the 30th November but today 13 December I got a message to remind me that to avoid a charge I should return it. After trying twice to ring the number on the message I was finally told that it is a automatic produce message and I would not be getting any charge surely Skyshould check before sending worrying message 

[Daniel0210]

@cmywife 
We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Hopefully you've kept you proof of posting. 

[caesarome]

@cmywife 

Have you still got the proof of posting ?

[cmywife]

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@cmywife wrote:

I returned my sky router to sky on the 29 November 2023 I got a email from sky on the 30th November but today 13 December I got a message to remind me that to avoid a charge I should return it. After trying twice to ring the number on the message I was finally told that it is a automatic produce message and I would not be getting any charge surely Skyshould check before sending worrying message 

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@cmywife wrote:

I returned my sky router to sky on the 29 November 2023 I got a email from sky on the 30th November but today 13 December I got a message to remind me that to avoid a charge I should return it. After trying twice to ring the number on the message I was finally told that it is a automatic produce message and I would not be getting any charge surely Skyshould check before sending worrying message 

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Still got the return postage receipt and the email to say thank you for returning the equipment and been told I will NOT be charged anything its just the fact that sky  should check before sending out worrying messages

[Daniel0210]

@cmywife 

Just keep that proof of posting indefinitely and if Sky impose charges post back on this thread and we'll be able to get you some help. As I said in my first reply the returns are taking 2+ weeks to be processed so yours may still be in the queue. 

[caesarome]

@cmywife 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Greenfingers001]

Thanks for escalating this. We’ve sent @cmywife an invite to chat.

[Lisa-P1987]

We are still looking to help you @cmywife . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks