I cannot access my sky mobile account details

[Anna112]

I have not been able to access my sky mobile account details since purchasing my phone. I always get a restricted message pop up when clicking mobile billing or this page is not working when trying to click on other details regarding my account, please can someone help 

[caesarome]

@Anna112 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Anna112.

[Lisa-P1987]

Thanks for chatting to us @Anna112 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks