Equipment Return

[Sarah1110]

I returned my old sky kit (broadband) and received an email on 07/12/23 form Sky acknowledging that the kit was with the courier. I received a text yesterday advising that if I don't return the kit, I will receive a fine.

Please can someone advise what I do about this?

[Daniel0210]

@Sarah1110 
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Sarah1110]

Thanks Daniel all I have is an email confirming the equipment has been received by the courier, email is from Sky?

[Daniel0210]

@Sarah1110  

I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Sarah1110 an invite to chat.