Returning my Sky Q box

[Matthew220878]

Hi,

I have received a package requesting the return of my Sky Q box. I have already had this discussion with Sky. When my broadband was terminated, I was under the assumption that my sky TV contract was also terminated. Therefore, when the package arrived requesting the return of my broadband equipment, I returned everything - this included my Sky Q box. 

[caesarome]

@Matthew220878 

Your TV account is not cancelled unless you cancelled this via Sky so cancelling your broadband does not automatically cancel your TV package.

[Matthew220878]

This is not a question about cancelling my TV contract, Sky have asked me to return my Sky Q box when I already have. And I have told them this multiple times.

Thanks,

Matthew 

[Daniel0210]

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@Matthew220878 wrote:

Sky have asked me to return my Sky Q box when I already have. And I have told them this multiple times.

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@Matthew220878 

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't have an eta on its return.

With or without proof of posting you need to contact Sky by calling, Sky Assistant or social media to try to get this sorted out.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.