Returning Stream Puck

[JTJTwo]

Hi,

Does anyone have an email address for Sky Returns which is monitored?

We had Sky basic service for a week, but not suitable.  Unfortunately we returned the Stream Puck, without waiting for the official packaging from Sky .  Used Royal Mail, and we have a receipt and a QR code.  But Puck has not arrived, and Sky are hassling me.  I replies#d to their email, explaining all this and attaching documentation.  But the address which generates their emails is not monitored.  I can't find an appropriate email on their website. via their virtual assistant, nor by phone (they don't seem to accept calls!)

Can anyone supply a phone number to talk to a person; or a Returns email address which is monitored?

Thanks in advance.

Jim J.

[Daniel0210]

@JTJTwo 

I've moved your post as it's not a Sky Q issue. Sky don't use email for general communications. 

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

▫️

The current methods for contacting Sky are below and depending on the reason for making contact some methods will be more appropriate than others……

🟦 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟦 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟦 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟦 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.