Returned my Sky Broadband equipment but still being charged

[stk110]

Hi,

I recently returned my Sky Broadband equipment and have the tracking details to prove it was delivered. it was delivered on 5th September, but I have just been notified by text and email that I am still going to be charged as they have not received it yet.

Please can someone help me resolve this?

[Mark39]

@stk110 you'll need to contact Sky directly, I'm afraid. It should be straightforward to sort out if you have proof of postage or delivery.

[SKY1992bf]

@stk110 We could usually get you some help via the forum community messaging team bu the service is currently unavailable so you will have to contact sky directly and provide the proof

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.