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Discussion topic: Returned mobile. Still being charged

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Avatar for Graciepop
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This message was authored by: Graciepop

Message posted on ‎14 Sep 2025 07:49 PM

Returned mobile. Still being charged

I took out a mobile phone contract in April. I didn't like phone so upgraded.  I sent original phone back using a pre paid label from sky. In June I managed to contact someone as I was still being charged for returned phone.  I was credited for overpayment but I'm still being charged. Can anyone help please. Chat bot is useless and can't get in contact by phone

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎14 Sep 2025 08:05 PM

Re: Returned mobile. Still being charged

Posted by a Superuser, not a Sky employee. Find out more

@Graciepop 

As we are customers here only we can't help other than to suggest filling in this online form to register a complaint:

 

https://www.sky.com/help/complaints

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