Returned equipment

[Louise1940]

I have returned my hub as it's been upgraded 

I have proof of postage but keep getting reminders 

it was returned on 12.11. 
the tracking says it's on the way  but it's a long time. 

What happens if this is lost?

how do I update sky with the tracking?

thanks

[caesarome]

@Louise1940 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Louise1940]

@caesarome    There has been no chat bubble 

[caesarome]

@Louise1940 

I have alerted them again so it should be sometime tomorrow morning now.