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Discussion topic: Returned equipment

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This message was authored by: Robbie75

Message posted on ‎08 Oct 2024 05:55 PM

Returned equipment

I received an email saying I was going to be charged €62 as I didn't return the sky broadband hub but the packaging would only allow me to return my steaming tv box and remote, no room for broadband hub, can they charge me?
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎08 Oct 2024 06:02 PM

Re: Returned equipment

Posted by a Superuser, not a Sky employee. Find out more

@Robbie75  Yes if the item was also meant to have been returned as you could have asked for additional packaging or used your own.  https://www.sky.com/help/home/broadband/sky-broadband-equipment/return-or-recycle-equipment/articles...

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: caesarome

Message posted on ‎08 Oct 2024 06:05 PM

Re: Returned equipment

Posted by a Superuser, not a Sky employee. Find out more

@Robbie75 

The chances are you will be charged however it can be refunded once you do send it back and that any proof of posting you get clearly shows that you have done this.

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