Returned equipment still being chased

[AndytheShadow]

I have the same issue. I returned product.  I have email confirmation from sky that it is with courier but am still being chased to return it!

[Daniel0210]

@AndytheShadow 

To see if they can help,you I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @AndytheShadow an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.