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Discussion topic: Grr

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This message was authored by: Tigger7

Grr

How can I get in touch with sky.  Every phone no.  I try ask for payment which they are not getting as everything I had with sky got cancelled back in April with the 30day notice so last payment was May

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This message was authored by: Daniel0210

Re: Grr

Posted by a Superuser, not a Sky employee. Find out more

@Tigger7 

Did you receive an email from Sky acknowledging the cancellation? If you didn't then it's likely you haven't cancelled properly and now owe Sky. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: PandJ2020

Re: Grr

Posted by a Superuser, not a Sky employee. Find out more

Exact dates are important as a bill may have been generated whilst you were in your notice period.  (Bills are generated 14 days before payment date)

 

In simple terms it's extremely difficult to talk to them with an outstanding payment.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Mark39

Re: Grr

Posted by a Superuser, not a Sky employee. Find out more

@Tigger7 billing continues, a month in advance, right through your 30 days notice period, as you agreed in your contract. So you're often initially billed for a period beyond the date your services end. That's what Sky will be seeking payment for. Of course,  they'll refund any overpayment from the date your services actually  ended.

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