Returned SKY Equipment

[Kevin45]

I returned my SKY W equipment on 24/07/2024 using the 48 hour supplied label. 

I have proof of postage and am now receiving emails stating now (07/08/2024) saying I am going to be charged if the item are not received shortly. 

Looking through some of the other posts this is not a isolated case. I would suggest that the problem is due to a lack of care or poor system issues at Unipart Logistics. 

SKY are wasting their own time and that of customers who are complying with the procedures to return this equipment. They should ensure Unipart are doing the job SKY pay them to do and stop bothering customers who are in compliance. 

[caesarome]

Would you like the messaging team at Sky to contact you via here to sort this out for you which should be pretty straight forward seeing as you have the proof of posting ?

[Kevin45]

I have also sent an email to SKY Billing quoting the tracking number. So hopefully they will use that to confirm that the items have been returned. 

[Mark39]

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@Kevin45 wrote:

I have also sent an email to SKY Billing quoting the tracking number. So hopefully they will use that to confirm that the items have been returned. 

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Sky don't use email as a general means of contact, so I suspect your email will go unaddressed.

[Daniel0210]

@Kevin45 

So you don't want contact from the Messaging Team? 

[Kevin45]

Thanks for that, but you aren't cheering me up. 😂

[Kevin45]

Yes the messaging team contact would seem to be the way to go. 

How does that work?

[Daniel0210 · Accepted solution]

@Kevin45 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Kevin45]

Thanks for that. 

The tracking number clearly shows that the package was delivered to Unipart Logistics. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Kevin45 to chat.

[caesarome]

@Kevin45 

Noe you should see a chat bubble at the bottom of this page so type in it to start the conversation.

[Fbezza]

I am having the same issue, sent back in good time now being chased. How do I get this resolved? Thanks 

[Daniel0210]

@Fbezza 
Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

[Fbezza]

Yes I've got the proof of posting. It was sent 13th Dec but receiving texts and emails to chase or threatening a fine. 

[Daniel0210]

@Fbezza 
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow (it may take longer over the Christmas & New Year period).

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014