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Discussion topic: Returned SKY Equipment

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This message was authored by Kevin45 This message was authored by: Kevin45

Returned SKY Equipment

I returned my SKY W equipment on 24/07/2024 using the 48 hour supplied label. 

I have proof of postage and am now receiving emails stating now (07/08/2024) saying I am going to be charged if the item are not received shortly. 

Looking through some of the other posts this is not a isolated case. I would suggest that the problem is due to a lack of care or poor system issues at Unipart Logistics. 

SKY are wasting their own time and that of customers who are complying with the procedures to return this equipment. They should ensure Unipart are doing the job SKY pay them to do and stop bothering customers who are in compliance. 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Returned SKY Equipment

Posted by a Superuser, not a Sky employee. Find out more

@Kevin45 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by caesarome This message was authored by: caesarome

Re: Returned SKY Equipment

Posted by a Superuser, not a Sky employee. Find out more

Would you like the messaging team at Sky to contact you via here to sort this out for you which should be pretty straight forward seeing as you have the proof of posting ?

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Kevin45
Topic Author
This message was authored by Kevin45 This message was authored by: Kevin45

Re: Returned SKY Equipment

I have also sent an email to SKY Billing quoting the tracking number. So hopefully they will use that to confirm that the items have been returned. 

This message was authored by Mark39 This message was authored by: Mark39

Re: Returned SKY Equipment

Posted by a Superuser, not a Sky employee. Find out more

@Kevin45 wrote:

I have also sent an email to SKY Billing quoting the tracking number. So hopefully they will use that to confirm that the items have been returned. 


Sky don't use email as a general means of contact, so I suspect your email will go unaddressed.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returned SKY Equipment

Posted by a Superuser, not a Sky employee. Find out more

@Kevin45 

So you don't want contact from the Messaging Team? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Kevin45
Topic Author
This message was authored by Kevin45 This message was authored by: Kevin45

Re: Returned SKY Equipment

Thanks for that, but you aren't cheering me up. 😂

 

 

Kevin45
Topic Author
This message was authored by Kevin45 This message was authored by: Kevin45

Re: Returned SKY Equipment

Yes the messaging team contact would seem to be the way to go. 

How does that work?

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Returned SKY Equipment

Posted by a Superuser, not a Sky employee. Find out more

@Kevin45 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Kevin45
Topic Author
This message was authored by Kevin45 This message was authored by: Kevin45

Re: Returned SKY Equipment

Thanks for that. 

The tracking number clearly shows that the package was delivered to Unipart Logistics. 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Returned SKY Equipment

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Kevin45 to chat.

This message was authored by caesarome This message was authored by: caesarome

Re: Returned SKY Equipment

Posted by a Superuser, not a Sky employee. Find out more

@Kevin45 

Noe you should see a chat bubble at the bottom of this page so type in it to start the conversation.

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If you need help please provide as much information as you can
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