Returned Equipment

[kevlah]

I have returned sky equipment as requested but have been sent an invoice for non return.

how do i resolve - i have proof of postage.

[caesarome]

@kevlah 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @kevlah  an invite to chat.

[Lisa-P1987]

We are still looking to help you @kevlah . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[kevlah]

Hi

Yes i still need help; if you can please send another invitation to chat i am available to respond.

Many Thanks

[Daniel0210]

@kevlah 

Unfortunately the escalation process is unavailable at the moment. It may therefore be quicker to call. 

[caesarome]

The escalation process is working again now @kevlah 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @kevlah.

[Mr+Flibbles+86]

We are still looking to help you @kevlah. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[kevlah]

Hello

If you can please escalate to a live chat i am available all afternoon online.

Many thanks for your assistance.

[Daniel0210]

@kevlah 
I’ll escalate your post to Sky in about 10 minutes and the Messaging Team should contact you again later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@kevlah 

I've escalated it for a third time. If you don't fully engage it'll close automatically in which case I think calling would be the way forward.