Return

[Heather112]

I've just had a message to say I'll be charged for min return if equipment, the box you sent me is damaged and can't return it , can you send me another one please , DO NOT CHARGE ME , I've tried numerous times to contact you 

[Daniel0210]

@Heather112 

I have moved your post from the Sky+ board as Sky+ equipment does not need returning. It belongs to you.

If you need to return a router or Sky Q equipment …

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[PandJ2020]

---

@Heather112 wrote:

 DO NOT CHARGE ME 

---

The charge will be automatically applied if the items are not returned in a timely fashion.

Ensure you keep your proof of posting until fully resolved.