Wrong Direct debit instructions

[MayuriGhag]

Have registered for sky on 4/10/2024 when £5 was deducted from my account towards set up cost. My sky broadband activated on 16/10/2024. On 30/10/2024 first monthly changes were deducted and immediately within two weeks another monthly charges got deducted. When even the month was not started. When have check my bank instructions it was found that frequency of direct debit was set up at two weeks instead of one month without my permission. While account acceptance I was never told about two week frequency, it was monthly ab inito. If my account was activated on 16/10/2024 then my payment should have been deducted on 16/10/2024 towards first monthly changes and then on same day thereafter. I am not able to understand why m being charged or set up at two weeks instead frequency instead of monthly. Hence have cancel the direct debit and have called sky customer care to inform the same they told no issues you will have to make payment in due date that's it. But today have received a letter stating my sky services will be restricted and penalty of £10 will be levied why..my question is when have given authority for monthly debit then debit should have been done from the beginning of the month and frequency set up should have been monthly instead of two weeks .

[caesarome]

@MayuriGhag 

When you join Sky you are billed twice witin the first month as you can read about here, halfway down the page here:

https://www.sky.com/help/articles/understanding-my-bills

So have you checked your future bills to see what they show:

https://www.sky.com/manage/bill/future

Cancelling your direct debit isn't a good idea as this could lead to your services being restricted and a missed payment appearing on your credit record.

[MayuriGhag]

no my direct debit has freqeuncy  mentioned as two weeks instead of monthly. thats why I have cancelled it and will pay when the amount become due.

[MayuriGhag]

Need clarification on the same cause they have not mentioned the same at the time of contract.

[MayuriGhag]

I have checked my future bills too and m worried about two weeks frequency set up . I could not afford the same and it has to be monthly only.

[caesarome]

Now that you have cancelled the direct debit you will not be able to talj to Sky until you reinstate it.

Whar do you future bills show here, do they show as being billed monthly:

https://www.sky.com/bill/tv-broadband-talk

[MayuriGhag]

billing is monthly but bank debit is two weeks..that is what is important..m getting message of payment due. last debit was on 18-11-2024 and again they are showing it as due.

[Mark39]

---

@MayuriGhag wrote:

no my direct debit has freqeuncy  mentioned as two weeks instead of monthly. thats why I have cancelled it and will pay when the amount become due.

---

If that's what it says in the details provided by your bank, ignore it. Banks often just use the recent history of payments as a description of the direct debit.

For example, most direct debits are for a variable amount, but banks use the amount of the last payment to describe the direct debit.

The same applies to frequency. If the last two payments were 2 weeks apart, it show the direct debit as 2-weekly. It doesn't mean future payments will also be 2-weekly.

[MayuriGhag]

OK. I understand but help me with the one thing that if my next payment is going to du eon 16-12-2024 then why m getting payment due reimdner as of 28-11-2024 on sky app when my previous payment was made on 18-11-2024.

[Mark39]

Does your Sky account show that the payment due on 18 November was paid successfully?

Does it show a bill in relation to the payment due on 28th? 

[MarkGoldsmith]

@MayuriGhag Do you only have Sky Broadband or do you also have a Sky TV package?

[MayuriGhag]

ONLY SKY BORADBAND