Return of Equipment

[Raystorms]

I have proof that i returned the Sky equipment in July yet im still getting emails to say i will be charged... help!

[Daniel0210]

@Raystorms 
I’ll escalate your post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@Raystorms 

Now escalated. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Raystorms an invite to chat.

[GrahamH2o]

Daniel0210

Seeking your advice. I am having the same problem. I ended my multiroom subscription and sent the box back in the provided packaging and labelling. I have 'proof of posting'. I keep receiving warning notices (emails and texts) that if I dont send back by 15th Sept I will be charged. When I received the first one, I tried to contact Sky (its virtually impossible) but I got hold of someone via the help system. Eventually they said its a mistake and they have received it, so ignore it! BUT I am still getting the warning messages. How do I get it confirmed that they have it and get the messaging stopped?  Thanks!

[caesarome]

@GrahamH2o 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[GrahamH2o]

Thanks for that, I'll look out for it. I am a complete newbie at this!

[Daniel0210]

@GrahamH2o 
It’s Unipart that deal with returns and they are taking a number of weeks to process equipment at their warehouse. 

If you still have the proof it should be a fairly straightforward process. 

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

edit: already escalated

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @GrahamH2o to chat.