failed direct debit

[mkonsky]

i'm trying to set up a new direct debit, but everytime i press confirm (after painfully reading over the details to make sure there all correct) it just comes up with a message "oops" cant at the moment. 

help please 

[caesarome]

@mkonsky 

All you can do is to call Sky to ask them to do this for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

[SKY1992bf]

@mkonsky  if you're a new customer then you can't change payment until two full billing cycles are completed 

[mkonsky]

thanks for getting back to me, i've been a customer for three years