Restrictions

[Ben234]

Hi my internet has been cut off there is an outstanding balance of £107 I get paid tomorrow so will pay first thing tomorrow morning is there anyway to get it turned back on for tonight ? 

[Daniel0210]

Afraid not @Ben234 

Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

Restrictions of services are automatic and are only applied due to a missed payment/s. Agents at Sky can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

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@Ben234 wrote:

is there anyway to get it turned back on for tonight ? 

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I'm afraid not as this is an automatic process as usually Sky does allow free access to their services which is what will happen if a bill hasn't been paid.