Unable to apply for contract?

[Soph-96]

Struggling to understand why when I go to checkout for a mobile contract the next page it's saying "if you pay by credit card please call our contact centre on [Removed]". When usually it's the accepted/decline page... also keep getting a pop up message well 2 to be exact saying "we haven't received your latest payment" when they literally have cause I paid them both manually, and when you click the "pay" option it says the manual payment and date it was made!!!  chat bot doesn't work and doesn't put you through to anyone  at all even though it says it will. And I've also had two missed calls off skys customer service also! Better not be chasing the imaginary bill I've not paid, I am not calling to be put through to a [Removed] call centre millions of miles away. Hoping someone here can shed light your probably more help than their actual "customer service"

thanks. 

Moderator notes: Removed number and rude remarks

[caesarome]

It is not clear from your post if you are a current Sky mobile contract or not, if you are then perhaps this call us message is relating to your current contract and not this new one you are trying to order but either way you are going to have to call to find out what the issue is.