Restricted -

[Tele1]

Restricted - my account has been restricted because I had a higher than usual usage. I pay by direct debit and have always been up to date on payments. Now I cannot call anyone. I am 89 and all I have is my telephone to call people but now you have taken that from me! My daughter has spent two hours trying to sort it out but there is noone to speak to. It is a catch 22 as I cannot pay as nothing is due and I cannot get the restriction lifted as nothing has been paid. And I am paying for the privilege of this fiasco! Very very disappointed. How can I resolve this?

[Mark39]

Sky's help says:

"What should I do if my Sky Talk service is restricted?

Whenever you try to make a call, you’ll automatically be diverted to us, unless it’s an emergency number. 

Our advisors will tell you how to restore your service, including paying for calls you've made up to the point you were restricted or for what's owed to us from previous bills. We might also request a Direct Debit or continuous credit card instruction if your bill payments aren’t up-to-date.

Restrictions are usually lifted within an hour of us receiving your payment. In exceptional cases, it can take up to 24 hours.

Please note: restrictions don't affect any call charge alerts you've set up."

What's happening when you call?

[caesarome]

@Tele1 

Try calling Sky on 150, when you are asked any question say nothing and hopefully you should be directed to someone that can help.