17 Oct 2024 04:19 PM
My Sky account is coming up as restricted services. Can't access to upgrade my phone. When clicked on reinstate services it says everything is fine. Have also spoken to Sky and they can't see anything on my account that would restrict the services. Any idea what I should be doing. It's doing my head in now.
thank you
17 Oct 2024 04:21 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
17 Oct 2024 04:30 PM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Lisa238.
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