So my services were restricted on the 17th as I had changed bank accounts and the payment wasn't moved over. My error, however the bill was paid immediately.
I provided DD instructions and waited 24 hours before making a call.
It is now 11 days later, my services are still all restricted. I've paid another bill in the meantime yet nobody knows what they are doing!
I have made upto 10 phone calls, made a complaint, referred to IT who was meant to action a response within 72 hours, well it's been 9 days since that ticket was raised and still no response. I ring constantly to be passed from department to department, I requested this to be taken higher and still no contact from sky.
Tomorrow is day 12 of no service on 5 contracts. 5 devices I am not able to use outside my house. I have had to buy another SIM card just so I can do my job at work and make phone calls. This is a joke. I love paying £100s a month to not be able to use 3 mobile phones and 2 iPads. Yet legally I am still obliged to pay.... for a service I am not being provided with.
Can I cancel my contracts without incurring charges?
