Discussion topic: Restricted account

This message was authored by: abdi91 · ‎16 Jul 2024

Hi,

I've just made a payment of £137 and there is still a late payment fee on my account but i was advised that if i pay £137 my services wolud be reinstated and late paymnet charge removed

This message was authored by: caesarome · ‎16 Jul 2024

If the bill has been paid like then Sky are within their rights to add a late payment fee as this is covered by the terms and conditions. Now the payment has been paid and if you have paid the bill in full you will need to setup or setup again your monthly payment method. Only once you have done this and once this payment has been cleared will your services be restored.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: SKY1992bf · ‎16 Jul 2024

@abdi91 The only way to get restrictions lifted is to also pay the late fee and setup a new continuous payment method, this will then allow you to challenge the late fee with sky over the phone

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

Discussion topic: Restricted account

Restricted account

All Replies

Re: Restricted account

Re: Restricted account

Was this discussion not helpful?

Search Sky Community

Start a new discussion