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Discussion topic: My sky app showing no info

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This message was authored by david0408 This message was authored by: david0408

My sky app showing no info

I recently subsctibed to sky stream i have two problems. Skygo does not work despite having 2 sky stream pucks. It lets me log in but when i go to a show and press play nothing happens. Problem 2 is no account info available in my sky app. Have gone through the chat bubble thing and told to call number after 15 mins on web chat. Then went through phone session still no resolution. If someone could help would be greatly appreciated. 

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This message was authored by caesarome This message was authored by: caesarome

Re: My sky app showing no info

Posted by a Superuser, not a Sky employee. Find out more

For Sky Go can you start a new post here providing more details like what device and operating system it is running. You can do that here in the Sky Go forum:

 

https://helpforum.sky.com/t5/Sky-Go/bd-p/skygo

 


@david0408 wrote:

Have gone through the chat bubble thing and told to call number after 15 mins on web chat. Then went through phone session still no resolution. If someone could help would be greatly appreciated. 


What were you told on the phone as we are customers here so we are limited in how we can help.

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david0408
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This message was authored by david0408 This message was authored by: david0408

Re: My sky app showing no info

Went through a few tech things then got cut off so gave up. Sorry not very specific or helpful just hoped it would sort itself out! 

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