Renewed contract and keep getting messages to return my mini box

[Jennylladro]

Renewed my contract in August which contains multi room.

sky are asking to return my mini box 

I have received 4 text messages since August and a returns label with some packaging. I am paying for this service and need my mini box.

ive rung once before to talk about this and he said it was sorted but just received another text this morning  6th October getting very fed up with this been with sky over 30 years and customer services is a nightmare.

help I need this escalating

[PandJ2020]

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@Jennylladro wrote:

help I need this escalating

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I'm afraid you'll need to call Sky...  You need to contact them as it is likely you will be charged.

[Jennylladro]

What's the best number to call on as every time I ring sky they always try to sell me another package.

[PandJ2020]

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@Jennylladro wrote:

What's the best number to call on as every time I ring sky they always try to sell me another package.

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There is only one customer service number.  They do like to upsell - but be persistent.

[Jennylladro]

Hi Really really fed up with sky renewed my contract back in July to keep everything as it was paying for multiroom £8 a month. Since July have been receiving texts asking for minibox to be returned. I've contacted sky via phone 3 times now each operator saying it was sorted. Now sky have charged me £52 for not returning something I've been paying for for years what do I have to do to get this sorted its a crazy system.

[Jennylladro]

Rang them that day now just had a text saying they are going to charge me £52

[Daniel0210]

@Jennylladro 

May be try one more time on the phone to get this sorted otherwise you may wish to submit a complaint 

https://www.sky.com/help/articles/how-to-make-a-complaint 

edit- no need for another thread for same issue. They've been merged.